Name Server Changes

When your site is ready on our servers, you have to take the last step - updating your domain to point to our name servers. This is not as straight forward as any other part of the move. For most things, you do something, and instantly it has happened. You upload an image, and instantly its on your site. But you change your name server, and nothing happens.

Nothing at all....

Until, it does! Depending on your connection, you may see the change within five minutes. It may take twenty four hours.

When you created your account, you will have been supplied with two name server names, lets assume you are ns1.smart4.com and ns2.smart4.com. You will log in to manage your domain, select Name Servers, and change the existing ones - do not add these and leave the existing ones in place - that will cause some of your visitors to see errors.

You will change them to:
ns1.smart4.com
ns2.smart4.com

(it will probably show them in block caps - that's fine, they will work work either way.)

DNS JokeThis is because the data needs to be sent all around the internet, and each name server can update at a different rate. To make matters worse, your computer can be slower to update its settings. The good news is that we can force your computer to update instantly. After you make the change, wait at least five minutes. Then:
Windows
In a search box type in

cmd  

A black window will appear. In there type in

ipconfig /flushdns  

Macintosh
The following commands, in terminal, will clear your local cache.
OS X Yosemite v10.10.4

sudo killall -HUP mDNSResponder

OS X Yosemite v10.10 through 10.10.3

sudo discoveryutil mdnsflushcache

OS X Mavericks, Mountain Lion and Lion

sudo killall -HUP mDNSResponder

Mac OS X v 10.6

sudo dscacheutil -flushcache


Now you should be able to see your site on your new smart4.com server.

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